One platform driving a
thriving
community.
Ally is the world’s leading tool for managing your online community. Eliminate bad actors,
reward the good ones and truly understand what makes your community tick.
Context Driven Analysis
Contextual analysis is at the core of Ally. Layers of contextual analysis spanning the
relationships between characters, between phrases, between messages, and between actors
all allow for a rich understanding of how people communicate on your platform. Ally is
capable of detecting behaviour spanning topics such as aggression, harassment, bullying,
identity focused hate speech, white nationalism, grooming, fraud, and other targeted
speech. The Ally behavioural taxonomy is highly configurable and we work with our
customers to tailor it to their needs.
Voice or text
Ally is capable of handling both text and audio input. Through our partnership with Intel,
Ally includes industry leading speech-to-text software, we are able to provide audio
support that can be run in any cloud, inside a closed network, or even self contained on
a single computer.
Industry-leading moderation workflow
One of the most important aspects of moderating a community is the workflow. We have built a
robust workflow with efficiency and moderator well-being in-mind.
View all of the relevant information on an actor in one place.
See the actor’s messages within the context of the conversation.
Choose an action from the list available for your community.
Move swiftly onto the next actor in the queue without leaving the page.
Powerful Automation Tools
The automation logic within Ally is highly configurable. Conditions can be layered ensuring
you have control over the precise nature of the logic defining the rule. Rules are versioned
and the timeline of the automation execution allows you to see how your rules are shaping
your community.
Decide which behavioural theme should trigger the rule.
Layer additional logic to refine when the automation step should execute.
Control which action should be applied and where in your system data should be sent.
Review the history of your rules so you know the impact they have and when they need
updating.
Deep insights into community trends
Truly understanding how your community works and how it changes over time is critical
to maintaining its health. When your trust and safety team makes a change to a policy
or intervenes to address an issue, they need the insights Ally provides to help
validate their successes or determine where further work is needed.
stories
stories
Stories are conversations that have been flagged by Ally. They are labelled with one or
more behavioural themes.
actors
actors
Actors are the participants of a story. You’ll want to rehabilitate bad actors and
reward good ones.
actions
actions
Actions are configurable within Ally and should be a one-to-one reflection of how your
system works. If your system can mute someone for 37 minutes, Ally can handle it.
moderators
moderators
We talk a lot about moderators in the context of Ally, but Ally can be used by anyone in
your organisation. Especially the people who are interested in and involved in
maintaining the health of your community.
automation
automation
Ally supports the definition of complex and specific automation rules. These rules can
trigger webhooks alerting your system when an event matches the logic you’ve defined.
behaviour
behaviour
The contextual analysis at the core of Ally is capable of detecting a wide span of
behaviours. These range from overt bouts of racist abuse to more subtle grooming
behaviour where no individual message is toxic, but the overall impact on your community
is severe. Ally can detect positive and helpful behaviour too.
Explore your data like never before
In addition to the focussed moderation workflow, Ally enables you to search and explore your
community data. Whether you want to find all the participants who are talking about your
latest product feature, or the conversations where people are saying “Stop flirting with me!”,
Ally’s powerful search and filtering capability will help you discover more about what makes
your community tick.
Seamless syncing
Through the use of customer definable webhooks, Ally can automatically send data back to
your system. This closes the loop between sending Ally your data stream and having Ally
alert your system when chosen social interactions take place or actions are applied to
actors through the moderation workflow. Both of these operations execute in real-time.
Pick-n-Mix
The Ally System is composed of many components. These components are designed to work
independently, but the Ally System is most effective when used in combination. We
recommend our clients start by using the whole Ally System unless they have very specific
technical challenges to overcome. The components fall into the following three categories.
data science
Our core AI technology is composed of several independent micro-services integrated
with the rest of the Ally System through API layers. Though the majority of Ally's
processing capability requires a message to have been received, the Ally Message
Analysis API can be used to process messages "in-flight". This capability is used to
support message filtering and redaction requirements. The core AI technology is
designed to operate in real-time and with a minimal infrastructure footprint.
community management tools
Behind the Ally UI is the Ally API. This API is both the interface for ingesting your
data stream as well as making programmatic requests to the Ally System. The data stream
processing architecture behind the Ally API supports sophisticated asynchronous
contextual analysis utilising the full history of data stored within Ally. Through the
use of webhooks, the Ally Automation Rules can automatically send data back to your
system. This closes the loop between sending Ally your data stream and having Ally
alert your system when chosen social interactions take place or actions are applied
to actors through the moderation workflow. Both of these operations execute in
real-time.
beautiful UI & UX
The Ally UI is broken into three main user journeys: Exploration enables users to
explore their own data through the lens of Ally's analysis. Moderation encompasses both
work assignment and moderation workflow management. As part of the moderation portion
of Ally, community managers can configure track the Ally Automation Rules using a
powerful and easy to use set of UI modules. The third user journey handles the
administration of Ally itself. User access controls, configuration of product
integrations, and organisational management can all be handled through the UI.
Hosting options
The Ally System has been designed to enable flexible hosting options. Ally can run on any
cloud infrastructure whether it is a fully managed service or a self-hosted solution. We
can also extend Ally to support bespoke enterprise requirements as needed and have
considerable experience doing so.
cloud
Ally is offered as Software as a Service (SaaS) where the monthly price is a product of
the volume of data sent to Ally and the length of time the raw data is retained within
Ally. Raw data can be retained for 30, 45, 60, or 90 days. Processed data and
behavioural analysis is stored indefinitely to maximise the value of Ally's ability to
take historical context into account.
self-host
Alternatively, Ally can be delivered as a self-hosted solution priced as a site license
for your cloud infrastructure. The self-hosted software delivery option is a good
choice if you wish to plug Ally components into your existing system in the cloud. This
enables your team to manage the scalability of the solution and exactly how it is
integrated.